Refund policy
1. Scope of Application and Company Information
VINTAGE 1926, LLC applies this Return Policy to orders for furniture and home products sold through the Vintage1926 website to consumers in the United States.
Company Information:
Company Name: VINTAGE 1926, LLC
Address: 210 17TH ST NW UNIT 15, BRADENTON, FL 34205, USA
EIN: 88-1106990
Phone: +1 (850) 355-8146
Email: info@vintage1926.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)
Please contact us via email; we will respond within 24 hours.
This policy is established in accordance with common e-commerce practices and applicable consumer protection requirements for customers in the United States.
2. 14-Day Return Period (Returns Without Stating a Reason)
Customers in the United States may request a return within 14 days from the date the order is received.
During this period, the customer may request a return without providing a reason, subject to compliance with the applicable return conditions. The return request must be submitted within 14 days after receiving the product.
3. Return Conditions and Product Condition
Returned items must meet the following conditions:
Product is not damaged
Product remains in a condition suitable for resale
Main structure remains intact
If the product has significant damage or is in a condition that prevents resale, this may affect eligibility for a refund.
4. Return Costs and Return Label
Subject to compliance with the return conditions:
Return shipping costs are covered by us
A Prepaid Return Label will be provided to the customer
The customer only needs to print and attach the label to arrange the shipment
Return transportation is carried out through designated logistics partners to provide shipment tracking throughout the return process.
5. Return Address
All returns must be sent to the following address:
Return Address:
210 17TH ST NW UNIT 15
BRADENTON, FL 34205
United States
The customer must ensure that the packaging is properly secured to help prevent damage during transportation.
6. Return Procedure
The return process is as follows:
Contact customer service to submit a return request, preferably by email
Provide the order number and product information
Receive the return label after the return conditions have been reviewed and approved
Package and return the product using the provided label
Product is received and inspected by the fulfillment facility
The refund process is initiated after the returned product has been verified
7. Refund Processing Time
After the returned product has been received and inspected:
The refund will be processed within 2 business days
The refund will be issued through the original payment method
Applicable taxes included in the original order amount will be refunded where applicable
The time required for the funds to appear may vary slightly depending on the customer's bank or payment service provider.
8. Returns That May Not Be Eligible
The return policy may not apply in the following circumstances:
Product is significantly damaged or deteriorated by the customer
Parts or accessories are missing
Product is not resalable due to abnormal use
Return request is submitted after the 14-day period
9. Customer Service and Contact
For any return request or additional information, customers may contact us through:
Email: info@vintage1926.com
Phone: +1 (850) 355-8146
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)
Please contact us via email; we will respond within 24 hours.
Customer service generally responds within 24 hours and assists customers throughout the return process.
10. Return Confirmation and Tracking
Once a return request has been approved, customers will receive a confirmation along with the prepaid return label and instructions. Customers are encouraged to keep the tracking number provided and monitor the shipment status until the returned product has been received and inspected by our fulfillment facility. Customers may contact customer service if the tracking information does not update within a reasonable period.
11. Policy Updates and Acceptance
This Return Policy may be updated according to operational needs or applicable legal requirements. The most recent version will be published on the website and will become effective upon publication. By placing an order on the Vintage1926 website, customers acknowledge that they have read, understood, and agreed to the terms outlined in this Return Policy. Customers are advised to review the latest version before placing an order.