Contact information
1. Company Information and Contact Details
VINTAGE 1926, LLC is an e-commerce business operating in the United States, offering online sales of furniture and home products to consumers in the United States.
Company Address: 210 17TH ST NW UNIT 15, BRADENTON, FL 34205, USA
EIN: 88-1106990
Official Email: info@vintage1926.com
Phone: +1 (850) 355-8146
Customers in the United States may use these contact channels for inquiries related to orders, logistics tracking, and after-sales service. All inquiries are recorded and processed through a centralized system.
2. Customer Contact Channels and Usage Guidelines
Customers in the United States are encouraged to use email as the preferred contact method to facilitate request tracking and case management.
When contacting customer service, customers are encouraged to provide the following information:
Order number, if available
Product name or product link
Detailed description of the issue, such as dimensions, color, delivery, or assembly
Relevant photos, if the issue is related to the product
All information provided is used only for order processing and customer service purposes.
3. Service Hours and Response Time
Customer Service Hours (US Eastern Time):
Monday to Friday: 8:00 AM to 6:00 PM
Emails received during business hours are processed in the order in which they are received.
We generally respond to inquiries within 24 hours. Some complex requests may require additional time for verification.
Requests submitted outside business hours will be processed on the next business day.
4. Customer Support Scope
Vintage1926 provides customers in the United States with the following support services:
Information about furniture products
Order and delivery tracking
Delivery information and logistics arrangements
Verification of product specifications, including dimensions, materials, colors, and weight
After-sales assistance and processing of returns or complaints
All product information is based on the data displayed on the website and does not contain promises or claims that are not stated on the applicable product page.
5. Data Protection and Business Operations
Information collected during communications with customers is used only for:
Order processing and logistics management
Customer service and after-sales assistance
Recording necessary communications for case tracking and service management
The website applies standard security measures to help protect customer information against unauthorized access.
Vintage1926 processes customer orders through its U.S. business operations and uses designated logistics service providers to arrange delivery to customers within the United States.
Company Contact Information:
VINTAGE 1926, LLC
210 17TH ST NW UNIT 15
BRADENTON, FL 34205, USA
Phone: +1 (850) 355-8146
Email: info@vintage1926.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)
Please contact us via email; we will respond within 24 hours.
6. Order Inquiry and Status Verification
Customers may contact customer service to inquire about order status, payment confirmation, processing progress, or delivery updates. To facilitate verification, customers should provide the order number and the email address or phone number used when placing the order. Customer service will review the available order records and respond within the standard response time.
7. After-Sales Assistance and Complaint Handling
For after-sales matters such as product issues, return requests, exchange requests, or complaints, customers should contact customer service by email with the relevant order information and a clear description of the matter. Supporting photos or documentation may be requested where necessary to assist with verification and processing. Requests will be reviewed and handled in accordance with the applicable policies published on the website.
8. Policy Updates and Contact
This contact and customer service policy may be updated according to operational needs or applicable legal requirements. The most recent version will be published on the website and will become effective upon publication. For any questions regarding this policy or our customer service channels, please contact us using the information provided above. Customers are encouraged to review the latest version periodically to remain informed about any updates.