1. Scope of Application and Company Information
VINTAGE 1926, LLC applies this Exchange Policy to orders for furniture and home products sold through the Vintage1926 website to consumers in the United States. After receiving the product, customers may request an exchange for an item of equivalent value or for the same product with a different size or style variation, in accordance with this policy.
Company Information:
Company Name: VINTAGE 1926, LLC
Address: 210 17TH ST NW UNIT 15, BRADENTON, FL 34205, USA
EIN: 88-1106990
Phone: +1 (850) 355-8146
Email: info@vintage1926.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)
Please contact us via email; we will respond within 24 hours.
2. Exchange Request Conditions and Time Limit
Customers may request an exchange within 14 days from the date the product is received.
When submitting an exchange request, the following information must be provided:
Order number
Name and quantity of the product to be exchanged
Reason for the exchange
Photos of the product, if necessary for verification
Customer service will review the request and respond within 24 hours to confirm whether the exchange is eligible under this policy.
3. Return Address for Exchanges
All products being exchanged must be returned to the following address:
Return Address:
210 17TH ST NW UNIT 15
BRADENTON, FL 34205
United States
Customers must ensure that the packaging is adequately protected to help prevent damage during transportation.
4. Return Costs and Prepaid Return Label
Subject to compliance with the exchange conditions:
Return shipping costs are covered by us
A Prepaid Return Label will be provided
The customer will not be responsible for international return shipping costs
The return must be completed in accordance with the instructions provided with the label
This arrangement is intended to reduce return-related costs for customers and provide logistics tracking throughout the return process.
5. Product Condition for Exchange
To ensure proper processing of the exchange request, returned products must meet the following conditions:
Product is not damaged
Packaging and accessories are complete
Product is new, has never been used, and remains in resalable condition
Damaged or incomplete items may not be eligible for return or exchange.
6. Exchange Process and Processing Time
The exchange process is as follows:
Submission of the exchange request and validation by customer service
Return of the product using the prepaid return label
Receipt and inspection of the product by the fulfillment facility
Verification of compliance with the exchange conditions
Shipment of the replacement product
After the returned product has been inspected and verified, the replacement item will be shipped within 2 business days, together with a new tracking number that allows the delivery to be monitored.
Applicable taxes included in the original order amount will remain reflected in the exchange transaction where applicable.
7. Customer Service and Assistance
For any exchange request or case-status inquiry, customers may contact us through:
Email: info@vintage1926.com
Phone: +1 (850) 355-8146
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)
Please contact us via email; we will respond within 24 hours.
Customer service generally responds within 24 hours and assists customers throughout the exchange process.
8. Exchange Eligibility Restrictions
Certain items may not be eligible for exchange, including but not limited to:
Products that have been used, assembled, or modified
Items damaged due to improper use, negligence, or accidents
Products returned without original packaging or missing accessories
Clearance, final sale, or customized items
Vintage1926 reserves the right to determine whether a product qualifies for exchange based on the condition and circumstances of the request.
9. Exchange Confirmation and Communication
Once an exchange request is approved and the replacement product is ready for shipment, customers will receive a confirmation notification that includes the replacement order details and tracking information. Customers are encouraged to monitor the tracking status and contact customer service if any issues arise during the delivery of the replacement item.
10. Policy Updates and Contact
This Exchange Policy may be updated according to operational needs or applicable legal requirements. The most recent version will be published on the website and will become effective upon publication. For any questions regarding this Exchange Policy, please contact us using the information provided above.