1. Scope of Application and Company Information
VINTAGE 1926, LLC applies this Order Cancellation Policy to all orders placed through the Vintage1926 website for consumers in the United States, including purchases of furniture, home products, and related accessories.
Company Information:
Company Name: VINTAGE 1926, LLC
Address: 210 17TH ST NW UNIT 15, BRADENTON, FL 34205, USA
EIN: 88-1106990
Phone: +1 (850) 355-8146
Email: info@vintage1926.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)
Please contact us via email; we will respond within 24 hours.
This policy defines the conditions for order cancellation, the applicable processing procedures, and the associated refund rules.
2. Order Cancellation Conditions
Customers may request cancellation of their order in the following situations:
The order has not yet been shipped and has not left the fulfillment process
The order is still being prepared or processed
If the order is already being packed or has been shipped, it can no longer be cancelled directly and must instead be handled in accordance with the Return Policy.
3. Cancellation Request Procedure
To cancel an order, customers may contact customer service through:
Email: info@vintage1926.com
Phone: +1 (850) 355-8146
When submitting a cancellation request, customers should provide the following information:
Order number
Reason for cancellation
Contact information, such as email address or telephone number
Customer service will verify the order status and respond within 24 hours.
4. Order Status and Cancellation Rules
The following rules apply depending on the status of the order:
Order not shipped: Cancellation is possible and becomes effective after confirmation.
Order being packed or already shipped: Cancellation is not possible. The customer must wait for delivery and then request a return in accordance with the Return Policy.
The order status is determined based on the information recorded in the order system and logistics tracking information.
5. Refund Processing
After the order cancellation has been confirmed:
The refund will be initiated within 2 business days.
The refund will be issued through the original payment method.
The refunded amount includes the product price and paid shipping charges, where applicable.
Applicable taxes included in the original order amount will be refunded where applicable.
Bank fees or currency exchange variations are not refundable.
The time required for the refunded funds to appear in the customer's account may vary depending on the bank or payment service provider.
6. Important Information and Alternative Solutions
If the order has already been shipped, it cannot be cancelled directly. The customer may then:
Use the 14-day return period without stating a reason, subject to the applicable Return Policy.
Use a prepaid return label to return the product.
We provide solutions according to the status of the order to support the processing of after-sales requests.
7. Customer Service and Contact
For any cancellation request or order-status inquiry, customers may contact us through:
Email: info@vintage1926.com
Phone: +1 (850) 355-8146
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)
Customer service generally responds within 24 hours and assists customers with the applicable cancellation and refund procedures.
8. Cancellation Confirmation and Notification
Once a cancellation request has been reviewed and approved, customers will receive a confirmation notification by email. This notification will include the cancellation details, the refund amount where applicable, and the expected timeline for processing. Customers are advised to retain this confirmation for their records and to contact customer service if they do not receive a confirmation within the stated response time.
9. Policy Updates and Acceptance
This Order Cancellation Policy may be updated according to operational needs or applicable legal requirements. The most recent version will be published on the website and will become effective upon publication. By placing an order on the Vintage1926 website, customers acknowledge that they have read, understood, and agreed to the terms outlined in this policy. Customers are encouraged to review the latest version before placing an order.